From 1 January 2021, please note
For EU Customers
All supplement orders will be sent from our warehouse in Holland and so there will be no customs involved: your shipments will be sent just as before.
All test kit orders will be shipped as before, as these are not dutiable. We ship worldwide and test kits are exempt of duty and VAT. We do not envisage any issues, however as this is a new situation, we are closely monitoring every shipment and we are working closely with our shipping partners.
For UK Customers
All test kit and supplement orders will be shipped from our UK warehouse as before.
Are you returning your test sample from the UK?
Test samples are not dutiable. We receive test samples at our laboratory in Copenhagen from all over the world and do not envisage any issues, however as this is a new situation, we are closely monitoring every shipment and we are working closely with our shipping partners.
If you received your test kit before 1 January 2021, you will need a new DHL waybill and proforma invoices to return your sample, please email Zandy
zm@nordicgroup.eu to request this BEFORE collecting your sample.
Customers Outside of the EU and UK
There is no change - all test kit and supplement orders will be shipped from our UK warehouse as before.